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Refund Policy
A legal disclaimer
The following refund policy governs all transactions conducted through ZOGY.SUPPLIES.com website:
1. General Terms: This refund policy is subject to the terms and conditions outlined herein. By making a purchase on our website, you agree to abide by these terms.
2. No Guarantee of Refund: While we strive to provide excellent customer service and satisfaction, ZOGY.SUPPLIES.com reserves the right to deny refunds or exchanges at our discretion. We are not obligated to issue a refund if the item(s) returned do not meet the eligibility criteria outlined in this policy.
3. Modification of Policy: ZOGY.SUPPLIES.com reserves the right to modify or update this refund policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.
4. Limitation of Liability: In no event shall ZOGY.SUPPLIES.com, its affiliates, or its employees be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of or in any way connected with the use of our website or the products purchased through our website, including but not limited to damages for loss of profits, use, data, or other intangible losses.
5. Governing Law: This refund policy shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions.
6. Contact Information: If you have any questions or concerns regarding our refund policy, please contact our customer service team at Zogy.inquiries@gmail.com for assistance.
By continuing to use our website and making purchases through our website, you acknowledge that you have read, understood, and agreed to the terms of this refund policy.
Thank you for shopping with ZOGY.SUPPLIES.com!
Refund Policy - the basics
1. Returns: We want you to be completely satisfied with your purchase from ZOGY.SUPPLIES.com. If for any reason you are not satisfied with your order, you may return the item(s) within 30 days of purchase for a refund or exchange.
2. Eligibility: To be eligible for a refund, the item(s) must be unused, in their original packaging, and in the same condition as when you received them. Items that are damaged, used, or not in their original packaging may not be eligible for a refund.
3. Return Process: To initiate a return, please contact our customer service team at Zogy.inquiriers@gmail.com to request a return authorization. Once your return request is approved, you will receive instructions on how to return the item(s) to us.
4. Refund Process: Once we receive the returned item(s) and verify their eligibility for a refund, we will process the refund to the original method of payment within 5-7 business days. Please note that shipping costs are non-refundable, and the customer is responsible for return shipping fees unless the return is due to an error on our part.
5. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately upon receipt of the item(s) to arrange for a replacement or refund.
6. Exchanges: If you would like to exchange an item for a different size, color, or style, please contact our customer service team to arrange for an exchange. Additional shipping fees may apply for exchange orders.
7. Non-Returnable Items: Certain items, such as perishable goods, personalized items, and clearance or sale items, may not be eligible for returns or refunds unless they are damaged or defective.
8. Questions or Concerns: If you have any questions or concerns regarding our refund policy, please contact our customer service team for assistance. We are here to help ensure that you have a positive shopping experience with ZOGY.SUPPLIES.com.
Thank you for shopping with us!